About the role

Ashcare is seeking a compassionate and dedicated Personal Carer / Case Manager to join our community services team. This is a full-time position based in Thornbury, VIC 3071, where you will play a vital role in delivering person-centred support and care coordination to clients with aged care and disability support needs. As a Personal Carer / Case Manager, you will be instrumental in enhancing the quality of life for vulnerable individuals within our community whilst ensuring they receive coordinated, holistic support tailored to their unique circumstances and goals.

Key responsibilities

1. Provide direct personal care and support to clients, assisting with activities of daily living including personal hygiene, mobility, medication management and meal preparation

2. Develop and maintain comprehensive care plans in collaboration with clients, their families and other healthcare professionals

3. Monitor and assess clients' wellbeing, identifying changes in health status and reporting concerns to appropriate team members or external services

4. Coordinate access to community services, healthcare providers, social programmes and resources to meet clients' individual needs

5. Maintain accurate and timely case notes and documentation in compliance with organisational policies and regulatory requirements

6. Provide emotional support and encouragement to clients, promoting their independence, dignity and social participation

7. Liaise with families, carers, healthcare professionals and community agencies to ensure consistent, quality care delivery

8. Identify and respond to safeguarding concerns, reporting any suspected abuse or neglect through appropriate channels

9. Contribute to team meetings and participate in ongoing professional development to maintain and enhance your knowledge and skills

What we're looking for

1. Current or relevant qualification in aged care, disability support, social work, nursing or related field (Certificate III or above preferred)

2. Proven experience working in aged care, disability support or community services environments

3. Strong interpersonal and communication skills, with the ability to build rapport and establish trust with vulnerable clients

4. Excellent organisational and time management abilities, with capacity to manage multiple clients and competing priorities

5. Demonstrated understanding of person-centred care principles and commitment to promoting client dignity, rights and independence

6. Ability to work both independently and collaboratively as part of a multidisciplinary team

7. Sound judgement and problem-solving skills, particularly in responding to complex care situations

8. Current Working With Children Check and valid driver's licence (preferred)

9. First Aid and CPR certification (or willingness to obtain)

10. Physical fitness and ability to provide hands-on personal care support

11. Commitment to maintaining confidentiality and upholding professional boundaries

What we offer

Ashcare is committed to creating a supportive and rewarding workplace where our staff feel valued and can grow professionally. We offer competitive remuneration, access to ongoing training and professional development opportunities to enhance your skills and career progression. We provide a positive team culture focused on delivering quality care and support, with regular supervision and mentoring. Our comprehensive benefits include paid leave entitlements, employee assistance programmes, and workplace flexibility where possible. We are dedicated to the health, safety and wellbeing of our team members and actively foster an inclusive workplace that celebrates diversity and supports all employees.

About us

Ashcare is a community services organisation committed to delivering compassionate, high-quality support to older people and individuals with disabilities. Our mission is to enhance the independence, dignity and quality of life of the people we support by providing tailored, person-centred services. We work collaboratively across the community to strengthen networks of care and support, underpinned by values of respect, integrity, innovation and inclusivity. Ashcare is dedicated to making a meaningful difference in the lives of vulnerable members of our community and fostering an inclusive culture where everyone can thrive.

Apply now

If you are passionate about making a positive difference in the lives of older people and individuals with disabilities, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience and suitability for this role, and the contact details of two professional referees. Join our team and become part of an organisation that truly values compassionate, quality care and community support.