Location: Warwick or Toowoomba, QLD
Employment Type: Full-Time I Office based
Salary: Competitive salary package based on qualifications and experience

Coordinate Care That Makes a Difference

Are you highly organised, customer-focused, and thrive in a multi-dynamic environment?

We are seeking an experienced and proactive Rostering & Scheduling Officer to join our growing team supporting both NDIS participants and Aged Care Support at Home clients. This pivotal role ensures the right support workers are matched to the right clients, helping deliver safe, high-quality, person-centred services across our communities.

You will be responsible for coordinating workforce rosters, responding to changing client needs, managing workforce availability, and ensuring continuity of care while maintaining compliance with relevant NDIS and Aged Care legislation, standards, and funding requirements.

About the Role

Reporting to the Service Delivery Manager, you will coordinate and manage daily and ongoing rosters for:

NDIS Services

• Supported Independent Living (SIL)

• In-Home Supports

• Community Access Supports

• Short-Term Accommodation (STA)

• Respite Services

• High Intensity Supports

Aged Care Support at Home Services

• Domestic Assistance

• Personal Care

• Social Support and Community Access

• Transport Services

• Respite Supports

• Nursing and Allied Health Services

• Wellness and Reablement Supports

This role requires exceptional organisational skills, strong communication, excellent problem-solving abilities, and a commitment to ensuring clients receive consistent, quality care and support.

Key Responsibilities

Rostering & Workforce Scheduling

• Develop, coordinate, and maintain efficient staff rosters across NDIS and Aged Care Support at Home services.

• Match support workers and care staff to clients based on skills, qualifications, experience, availability, client preferences, and support requirements.

• Coordinate shift replacements for planned and unplanned absences.

• Respond promptly to roster changes and urgent service requests.

• Monitor workforce utilisation and roster efficiency.

• Ensure continuity of care and consistent support worker allocation where possible.

• Manage leave requests and workforce availability.

• Coordinate after-hours roster adjustments and emergency staffing requirements when required.

Client & Participant Coordination

• Liaise with NDIS participants, aged care clients, family members, representatives, and care managers regarding service schedules.

• Ensure client preferences and support requirements are accurately reflected within rosters.

• Support positive client experiences through responsive and professional communication.

• Assist with service commencement scheduling and workforce allocation.

Compliance & Quality

• Ensure staff allocated to services hold current mandatory compliance requirements, including:

  • NDIS Worker Screening Clearance

  • National Police Check

  • Working with Children Check

  • Driver Licence

  • First Aid and CPR Certification

  • Professional registrations where applicable

  • Mandatory training requirements

• NDIS Worker Screening Clearance can be obtained after hire if not held at time of application.

• Assist in maintaining workforce compliance registers.

• Support organisational compliance with:

  • NDIS Practice Standards

  • NDIS Code of Conduct

  • Aged Care Act 2024

  • Aged Care Rules

  • Support at Home Program requirements

  • Strengthened Aged Care Quality Standards

• Ensure roster practices align with award conditions, fatigue management principles, and organisational policies.

Administration & Reporting

• Maintain accurate roster records and workforce data.

• Generate roster, utilisation, and workforce reports.

• Assist with workforce planning and recruitment forecasting.

• Support continuous improvement initiatives within rostering and service delivery operations.

About You

Essential Requirements

• Previous experience in rostering, scheduling, workforce coordination, administration, or service delivery coordination.

• Minimum 1 year of experience in rostering, scheduling, or workforce coordination.

• Strong organisational and time-management skills.

• Exceptional attention to detail and ability to manage competing priorities.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Ability to work effectively under pressure and meet deadlines.

• Intermediate to advanced computer skills.

• Advanced systems and software proficiency required.

• Current Driver Licence.

• Current National Police Check (or willingness to obtain).

Highly Desirable

• Previous experience in the NDIS, disability, community services, home care, health, or aged care sectors.

• Experience coordinating Support at Home, Home Care Package, or community care services.

• Knowledge of the SCHADS Award and/or relevant aged care workforce awards.

• Experience using rostering and workforce management software.

• Understanding of participant-centred and consumer-directed care principles.

• Knowledge of NDIS Practice Standards, Aged Care legislation, and quality standards.

What We Offer

• Opportunity to join a growing and respected NDIS and Aged Care provider.

• Supportive and collaborative team environment.

• Ongoing professional development and training opportunities.

• Career progression opportunities.

• Competitive remuneration package.

• Meaningful work that positively impacts the lives of people with disability and older Australians.

Why Join Us?

At RAWRSS, we are committed to delivering safe, high-quality, person-centred supports that enhance independence, wellbeing, and quality of life. Our Rostering & Scheduling team plays a critical role in ensuring our clients receive reliable services and our workforce is supported to perform at their best.

If you are passionate about coordinating quality care, building strong relationships, and ensuring services run smoothly, we would love to hear from you. For further information about the role please contact Sam Vadakkathra, General Manager RAWRSS on (07) •••• •611.

Apply Now

Please submit your resume and a cover letter outlining your experience and suitability for the role.

Only shortlisted applicants will be contacted.